SHIPPING
At Essential Hair Lab, we are committed to providing you the best of the best.
BUNDLES, CLOSURES & FRONTALS
Your order will be processed and shipped within 48 hours of payment. We ship from Monday to Friday, excluding weekends and holidays. Standard shipping is 7-14 business days for delivery in Canada.
Please Note: Any charges, duties and taxes charged by Custom Officials for packages are the responsibility of the Customer.
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LUXE WIG COLLECTION ONLY
Your order will be processed and shipped within 48 hours of payment. We ship from Monday to Friday, excluding weekends and holidays. Standard shipping is 15-21 business days for delivery in Canada. For those Booking a Wig Install appointment, we recommend placing your orders for your wigs at least 2-3 weeks from the appointment date.
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Once packages have been shipped, we are no longer responsible for the delivery of the item. You will need to contact your local post office or courier regarding lost/stolen packages.
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*Processing times for all orders are subject to change
EXCHANGE & RETURNS
We want you to be completely satisfied with your purchase. However we want to maintain the cleanliness and sanitation of our products. Due to this reason all sales are final. With the exception of closures, frontals and bundles which can be exchanged if unworn and in its original packaging. Please use the Contact Form or email us (essentialhairlab@gmail.com) and member of our team will assist you with the exchange process.
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If you are unsatisfied with your order after receiving it, please feel free to contact us as soon as possible and we will try our best to accommodate your needs. No refunds or exchanges will be given to WIG ORDERS. Before proceeding to complete your purchase, you agree and acknowledge that you have read and understood our return/exchange policy.